Refund policy
We want you to shop with peace of mind. Here you will find how returns and refunds work at HandTrap, written for what we actually sell: cards, sealed products and action figures.
Right of withdrawal (14 days)
If you buy as a consumer and the order is shipped within the European Union, you have 14 days from receiving the order to exercise your right of withdrawal, without having to give any reason. To do so, simply write to us at info@handtrapshop.com or use the form on the Contact page before the 14 days expire.
Extended 30-day returns
In addition to the statutory right of withdrawal, we accept return requests up to 30 days from receiving the order, under the conditions set out below.
Conditions for returns
- The item must be in the same condition in which you received it, complete with its original packaging and protections.
- Sealed products (boxes, displays, packs, starter and structure decks, collections, action figures) must still be sealed and intact.
- A receipt or other proof of purchase is required.
If a sealed product is opened, its value decreases substantially and it can no longer be resold as new. In that case, as provided by withdrawal legislation, the refund may be reduced in proportion to the loss in value.
Damaged, incorrect or missing products
Check your order as soon as you receive it. If something has arrived damaged, is wrong or is missing, write to us as soon as possible at info@handtrapshop.com attaching photos of the product and of the parcel, including the shipping label. Please use email for this: the contact form does not allow images to be attached. In these cases return shipping is on us and we will offer you a replacement or a refund.
Legal guarantee of conformity
The legal guarantee of conformity provided by consumer law for product defects always remains valid, regardless of the return terms set out above.
How to start a return
Write to info@handtrapshop.com or use the form on the Contact page, stating your order number and the reason for the return. We will reply with instructions on how and where to send the parcel. Items sent without an already accepted return request will not be processed.
Return shipping costs
In the case of withdrawal or a change of mind, return shipping costs are borne by the buyer. If instead the return is due to an error on our part or to a faulty or damaged product, the costs are on us.
Refunds
Once we have received and checked the return we will let you know the outcome. If the refund is approved, it is issued to the same payment method used for the purchase within 14 days. The actual time it takes to appear then depends on your bank or card issuer.
Exchanges
The quickest way to get a different item is to start a return for the one you received and place a new order.
Contact
For any question about returns you can write to info@handtrapshop.com or use the form on the Contact page. We reply Monday to Saturday, 9:00-13:00 and 14:00-19:00.