Privacy policy

Last updated: 11 September 2026

HandTrap operates this online store and this website, including all information, content, features, tools, products and services available (the “Services”), in order to offer you a secure, efficient and personalised shopping experience.

The store is hosted on Shopify, the platform that allows us to provide the ecommerce Services.

This Privacy Policy describes how we collect, use and disclose your personal data when you:

  • visit our site;
  • make a purchase;
  • use our Services;
  • communicate with us;
  • interact with our online store.

In the event of a conflict between this Privacy Policy and any Terms and Conditions of Service, this Policy shall prevail with regard to the processing of personal data.

Please read this Privacy Policy carefully. By using the site and the Services you confirm that you have understood how your personal data is collected, used and disclosed.

Data controller

HandTrap
Email: info@handtrapshop.com
Registered office: Piacenza (PC), Italy.

Personal data collected

“Personal data” means information that identifies or can identify a natural person. Depending on how you interact with the site, we may collect the following categories of data.

Contact data

  • First and last name
  • Shipping and billing address
  • Telephone number
  • Email address

Payment data

  • Payment information
  • Payment method
  • Payment confirmations
  • Transaction details

Full payment card details are not stored directly by HandTrap but handled through secure payment providers.

Account data

  • Username
  • Password
  • Account preferences
  • User settings

Order data

  • Products viewed
  • Products added to the cart
  • Wishlist
  • Purchase history
  • Returns and exchanges

Communications

We may collect the information contained in the messages sent to our customer support.

Technical and device information

  • IP address
  • Browser
  • Device type
  • Operating system
  • Browsing data
  • Site usage information

How we collect data

We collect personal data:

  • directly from you;
  • automatically through cookies and similar technologies;
  • through Shopify;
  • through payment, shipping and marketing partners;
  • through analytics and security services.

Purposes of processing

Order and shipping management

  • processing orders;
  • handling payments;
  • arranging shipments;
  • managing returns and exchanges;
  • providing customer support.

Personalising the user experience

  • saving preferences;
  • improving the site;
  • suggesting relevant products.

Marketing and communications

We may send you:

  • promotional emails;
  • offers;
  • commercial communications;
  • store updates.

You can withdraw your marketing consent at any time via the unsubscribe link in our emails.

Security and fraud prevention

  • preventing fraud;
  • detecting suspicious activity;
  • protecting the store and its users;
  • verifying payments and orders.

We reserve the right to cancel suspicious or fraudulent orders, or orders linked to speculative or scalping activity.

Legal obligations

  • tax obligations;
  • requests from the authorities;
  • protection of our legal rights;
  • prevention of unlawful use of the site.

Data sharing

Shopify

The Shopify platform manages part of the ecommerce infrastructure and may process personal data in order to provide the Services. For more information: https://privacy.shopify.com/en

Couriers and logistics

To carry out deliveries and returns we share the necessary data with:

  • Bartolini (BRT)
  • UPS
  • InPost

Payment providers

Payments are handled through secure third-party providers.

Marketing and analytics services

We may use tools for:

  • traffic analysis;
  • advertising;
  • remarketing;
  • email marketing.

Cookies and similar technologies

The site uses technical, statistical and marketing cookies in order to:

  • ensure the site works correctly;
  • improve the user experience;
  • analyse traffic;
  • personalise content and ads.

You can manage your cookie preferences through the dedicated banner or your browser settings.

Data retention

We will retain personal data for as long as necessary to:

  • provide the Services;
  • comply with legal obligations;
  • resolve disputes;
  • prevent fraud;
  • enforce our contractual terms.

Data security

We adopt appropriate technical and organisational measures to protect personal data. However, no data transmission or storage system can be guaranteed as completely secure.

Your rights

Under the GDPR you may request:

  • access to your data;
  • rectification;
  • erasure;
  • restriction of processing;
  • objection to processing;
  • data portability;
  • withdrawal of marketing consent.

To exercise these rights write to info@handtrapshop.com

Minors

The Services are not intended for minors below the limits set by applicable law. We do not knowingly collect personal data from minors.

International transfers

Data may be transferred and processed outside your country of residence, including countries outside the EU. In such cases we apply appropriate safeguards compliant with the GDPR.

Changes to this Policy

We may update this Privacy Policy from time to time for legal, operational, regulatory or technical reasons. The updated version will be published on this page together with the relevant update date.

Contact

For any question relating to this Privacy Policy or to the processing of personal data:

HandTrap
Email: info@handtrapshop.com
Contact form: handtrapshop.com/pages/contatti